At Mission Health Private Limited, we strive to provide the best quality Physiotherapy, Fitness, and Rehab Centre services to our clients. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the conditions under which refunds may be granted.
1. Refund Eligibility
Refunds for services may be requested under the following conditions:
- Payment Errors: If you accidentally make a payment for the wrong service, amount, or case, you may be eligible for a refund.
- Overpayment: If you have been charged more than the agreed service amount, you can request a refund for the excess payment.
- Failed Transactions: If the payment was processed but no service was delivered (due to technical issues or other reasons), a full refund will be issued.
- Cancellation of Service: If services are canceled by Mission Health Private Limited due to unforeseen circumstances or service unavailability, we will issue a full refund.
2. Refund Process
To request a refund, please follow these steps:
- Contact us within [3 days] of the transaction date by emailing us at [email protected] or calling +91 83477 25725.
- Provide the following details:
- Name
- Payment Transaction ID
- Amount Paid
- Reason for the refund request
- Any relevant details about the service (e.g., Case No., Branch, etc.)
- Our team will review your request and, if applicable, process the refund within 7-10 business days.
3. Non-Refundable Situations
The following scenarios are not eligible for refunds:
- If the service has been fully or partially utilized (Physiotherapy or Fitness sessions already taken).
- If the refund request is made after the [3 days] from the transaction date.
- Payments made for services that were successfully delivered and where no error was found.
4. Processing Time and Refund Method
Refunds will be processed to the original payment method used for the transaction. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider's policies.
5. Changes to the Refund Policy
Mission Health Private Limited reserves the right to update or change this Refund Policy at any time. Any updates will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.
6. Contact Information
For refund requests or inquiries, please contact us at:
Mission Health Private Limited
4th Floor, Vishwam Complex
Nr. Dharnidhar Cross Roads, Vasna,
Ahmedabad – 380007
